Programme and admin staff
FEMNET staff
Run the platform day to day without technical knowledge: approve learners, organise departments and access, follow learning through MEL dashboards and reports, and manage certificates, badges, the shop and the alumni hall of fame.
For: Programme officers, MEL officers, Communications and admin staff
Getting started
What the portal is, the three systems, and who can do what.
- How to use this guideFind the right instructions for your role, read steps beside their screenshots and look up unfamiliar words.Background5 steps
- Understand the learning portalWhat the learner app, facilitator hub and backend each do, and how a learner's journey flows through them.Background3 steps
- Sign in to the facilitator hubReach the hub, sign in with your email and password, and enter a sign-in code if asked.Facilitator hub4 steps
- Who can do whatThe learner, facilitator, admin and super admin roles, and how departments limit what facilitators see.Background3 steps
People and access
Approving learners, departments, the access matrix, settings and policies.
- Approve new learnersReview learners waiting for activation and approve or reject them.Facilitator hub4 steps
- Set up departments and assign facilitatorsCreate departments, assign facilitators to them and archive old ones.Facilitator hub4 steps
- Plan the access matrixDecide which staff can see which departments, cohorts and courses before you set up accounts.Background4 steps
- Change platform settingsSwitch automatic learner approval, email verification and two-factor sign-in on or off.Facilitator hub5 steps
- Safeguarding, data protection and copyrightThe policies every learner accepts, how they are shown, and how to handle a concern.Learner app4 steps
Monitoring, evaluation and learning
Dashboards, progress, grades and reports.
- Read the MEL dashboardUnderstand the headline numbers, pending work and cohorts on the hub's home page.Facilitator hub5 steps
- Explore MEL analyticsUse the analytics page to see reach, equity, participation, outcomes and satisfaction.Facilitator hub6 steps
- Track progress and gradesFollow each learner's course completion and review quiz attempts.Facilitator hub4 steps
- Produce a MEL reportGenerate a report, read its interpretation note and export it.Facilitator hub4 steps
Recognition
Certificates, badges and the alumni hall of fame.
- Design and issue certificatesCreate certificate templates, add sponsors, and issue certificates to a course or cohort.Facilitator hub5 steps
- Create and award badgesDesign badges, set their criteria and award them to a course or cohort.Facilitator hub4 steps
- Manage the alumni hall of fameFeature or hide alumni profiles that learners publish.Django admin4 steps
Shop and rewards
Merchandise, reward rules, promo codes, orders and scholarships.
- Review scholarship applicationsApprove or decline learners' requests for help with a course or merchandise.Facilitator hub5 steps
- Add merchandise and digital freebiesList physical and digital items in the learner shop.Facilitator hub4 steps
- Reward learners with free itemsGive a product free to a department, a cohort, one learner or the first people to reach a milestone.Facilitator hub4 steps
- Create promo codesMake discount codes learners can use at checkout.Facilitator hub4 steps
- Fulfil shop ordersTrack orders and update their delivery status.Facilitator hub3 steps