Getting help from Funzo
The Funzo helper, the help centre, and what to do when Funzo cannot answer.
Supporting learnersDone in: Learner app4 steps
- 1
Open Funzo
is the round button with the Femininja in the bottom corner of every page. It works without signing in and offline.
- 2
Ask a question
Learners type a question or tap a suggestion. Funzo answers from the help centre and from the learner's own progress, such as why a module is locked or what is waiting to sync, and links to the full answer.
- 3
Browse the help centre
The Help centre tab lists every question by topic. The same help centre is at /faq.
- 4
When Funzo cannot help
Signed-in learners can select Message your facilitator instead. Funzo is built so an AI assistant can be connected later to answer more questions when facilitators are away.